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Frequently Asked Questions
Answers pulled directly from the listing so readers can scan the essentials quickly.
What sets ButcherBox apart from the competition?
ButcherBox is on a mission to bring better meat and seafood to every table. This means that all of our meat and seafood is free from antibiotics and added hormones, and comes from partners that we have vetted for sustainability and animal welfare. In fact, we are the only B-Corp certified meat and seafood company that has third-party animal welfare certifications for 100% of our products - beef, poultry, pork, seafood, and more. Our subscription members get access to 100+ products that range from thick-cut steaks to gluten-free chicken nuggets, and they're all free of 200+ banned ingredients.
How much can I customize my box?
We offer a completely customizable subscription with two plan options. Choose between two customizable plans: Essentials (6 products) or Signature (6, 9, or 12 products). You can build each box to fit your needs and change your selections for every order up until the night before it bills. Members unlock access to additional products and limited-time deals, and we’re almost always running a sign-up promotion that lets you enjoy a free protein for a year.
Where does your meat and seafood come from?
We work with small family farms and fisheries, farmer cooperative networks, and large partners across the country, in Iowa, California, Pennsylvania, Kansas, Nebraska, Alaska, and more. We never source from concentrated animal feeding operations (CAFOs). We source our 100% grass-fed and grass-finished beef products from Australia because it has an ideal climate to support healthy grasslands where cows have access to pastured grasses their entire lives. We also offer USDA Choice pasture-raised, grain-finished beef that is born, raised, and harvested in the U.S. Our wild-caught seafood is caught off American coastlines, and we pride ourselves on having led the industry in protecting these precious natural resources. Our responsibly farmed salmon is raised off the coast of Norway and is certified by the Aquaculture Stewardship Council and Best Aquaculture Practice.
How does frozen meat delivery work?
Our meat and seafood are frozen to lock in freshness and shipped with the perfect amount of dry ice, calculated by our algorithm for weather and distance, and based on 10 years of delivering frozen meat and seafood to our member's doorsteps.If your box arrives late and you’re worried about the freshness of your meat and seafood, please feel free to contact our Customer Support team. One of our agents will be more than happy to assist you. No matter what, you can always count on our 100% Satisfaction Guarantee.
Is there a satisfaction guarantee?
Yes! At ButcherBox, we put our money where our mouth is. We think you’ll love our meat and seafood selection, and for that reason, we’re backing every order with our 100% Satisfaction Guarantee: If you are unhappy with our service or our products for any reason, reach out to us and we will make it right.
